Privacy Policy

1. Introduction

Welcome to PrimeInspect. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital inspection management platform and services.

By accessing or using PrimeInspect, you agree to the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide when using our services:

• Account Information: Name, email address, phone number, job title, company name, and password
• Profile Information: User profile details, preferences, and settings
• Inspection Data: Forms, checklists, photos, videos, signatures, GPS coordinates, and other data you create or upload
• Communication Data: Messages, support requests, and feedback you send to us
• Payment Information: Billing address and payment details (processed securely through third-party payment processors)

2.2 Information Automatically Collected

When you use PrimeInspect, we automatically collect certain information:

• Device Information: Device type, operating system, browser type, and unique device identifiers
• Usage Data: Pages viewed, features used, time spent, and interaction patterns
• Location Data: GPS coordinates when you use location-based features (with your permission)
• Log Data: IP address, access times, and system activity logs
• Cookies and Tracking: Information collected through cookies and similar technologies

2.3 Information from Third Parties

We may receive information about you from third parties, such as:

• Social media platforms (if you choose to connect your account)
• Business partners and service providers
• Publicly available sources

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our inspection management platform
• Account Management: To create and manage your account, authenticate users, and provide customer support
• Communication: To send you service updates, technical notices, security alerts, and support messages
• Analytics: To analyze usage patterns, improve functionality, and develop new features
• Security: To detect, prevent, and address technical issues, fraud, and security threats
• Compliance: To comply with legal obligations and enforce our terms of service
• Marketing: To send promotional communications (with your consent, where required)
• Customization: To personalize your experience and provide relevant content

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Within Your Organization

Information is shared with other users within your organization based on the permissions and roles you configure.

4.2 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Cloud hosting and storage providers
• Payment processors
• Email and communication services
• Analytics and monitoring tools
• Customer support platforms

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid legal processes, such as:

• Compliance with legal obligations
• Response to subpoenas or court orders
• Protection of our rights and property
• Investigation of fraud or security issues

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Storage and Security

5.1 Data Storage

Your data is stored on secure cloud servers in data centers that comply with industry standards. We implement appropriate technical and organizational measures to protect your information.

5.2 Security Measures

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response and monitoring procedures

5.3 Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a machine-readable format
• Restriction: Request restriction of processing your information
• Objection: Object to processing of your information for certain purposes
• Opt-Out: Unsubscribe from marketing communications at any time
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@primeinspect.com or through your account settings.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information and improve our services. You can control cookie preferences through your browser settings. Types of cookies we use include:

• Essential Cookies: Required for basic platform functionality
• Performance Cookies: Help us understand how users interact with our platform
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Collect data about usage patterns (e.g., Google Analytics)

8. Children's Privacy

PrimeInspect is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

10. Third-Party Links and Services

Our platform may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of PrimeInspect after changes become effective constitutes acceptance of the updated policy.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, and shared
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the rights listed in Section 6 above. Our legal basis for processing your information includes:

• Contract: To perform our contract with you
• Consent: Where you have given explicit consent
• Legitimate Interest: For our legitimate business interests
• Legal Obligation: To comply with legal requirements