Last Updated: February 8, 2026
Important: Please read these Terms of Service carefully before using PrimeInspect. By accessing or using our services, you agree to be bound by these terms. If you disagree with any part of these terms, you may not access our services.
These Terms of Service ("Terms", "Agreement") constitute a legally binding agreement between you (whether personally or on behalf of an entity) and Tecsack Software Private Limited ("PrimeInspect", "Company", "we", "us", or "our") concerning your access to and use of the PrimeInspect platform and services.
By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy. If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.
PrimeInspect is a cloud-based digital inspection and audit management platform designed for manufacturing, industrial operations, and quality control processes. Our services include:
We reserve the right to modify, suspend, or discontinue any aspect of the service at any time, with or without notice.
To access PrimeInspect, you must create an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You agree to immediately notify us of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with these security obligations.
When using PrimeInspect, you agree to:
You agree NOT to:
PrimeInspect offers various subscription plans with different features and limitations. Current plan details are available on our pricing page. We reserve the right to modify our pricing structure at any time.
Subscription fees are generally non-refundable. However, we may provide refunds at our sole discretion on a case-by-case basis. If you believe you are entitled to a refund, please contact our support team within 30 days of the charge.
We may offer free trials for new users. Free trial terms will be specified at the time of sign-up. We reserve the right to modify or cancel free trial offers at any time.
The PrimeInspect platform, including all software, content, features, designs, graphics, logos, and trademarks, is owned by Tecsack Software Private Limited and is protected by copyright, trademark, and other intellectual property laws.
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the service for your internal business purposes in accordance with these Terms. This license does not include any right to:
If you provide us with feedback, suggestions, or ideas about the service, you grant us the right to use such feedback without any obligation to you, including the right to incorporate such feedback into our service.
"User Content" means any data, information, files, photos, videos, or other content that you upload, submit, or transmit through the service. You retain all ownership rights to your User Content.
By uploading User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, store, process, and display your User Content solely for the purpose of providing and improving our services to you.
You are solely responsible for your User Content and the consequences of posting or publishing it. You represent and warrant that:
While we implement backup procedures, you are responsible for maintaining your own backup copies of your User Content. We are not liable for any loss or corruption of User Content.
You can export your data at any time through our platform's export functionality. Upon termination of your account, you will have a limited period (typically 30 days) to export your data before it is deleted.
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
By using PrimeInspect, you consent to the collection and use of your information as described in our Privacy Policy. We comply with applicable data protection laws, including GDPR and CCPA where applicable.
We strive to maintain high service availability but do not guarantee uninterrupted access. The service may be unavailable due to maintenance, updates, or circumstances beyond our control. We aim for 99.5% uptime but are not liable for any downtime or service interruptions.
We may perform scheduled or emergency maintenance that may temporarily affect service availability. We will provide advance notice of scheduled maintenance when reasonably possible.
Support services are provided according to your subscription plan. Support channels may include email, phone, chat, or our help center. Support availability and response times vary by plan level.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.
We do not warrant that:
Our service may integrate with third-party services and platforms. We are not responsible for the availability, accuracy, or content of third-party services, and your use of such services is at your own risk.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL PRIMEINSPECT, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.
Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so some of the above limitations may not apply to you.
You agree to indemnify, defend, and hold harmless PrimeInspect, its affiliates, officers, directors, employees, agents, and partners from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:
You may terminate your account at any time by:
Upon termination by you, you will not be entitled to a refund of any prepaid fees unless otherwise specified in our refund policy.
We may suspend or terminate your account and access to the service immediately, without prior notice or liability, for any reason, including but not limited to:
Upon termination:
We reserve the right to modify, suspend, or discontinue the service (or any part thereof) at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the service.
We may revise these Terms from time to time. We will notify you of material changes by:
Your continued use of the service after changes become effective constitutes acceptance of the revised Terms. If you do not agree to the new Terms, you must stop using the service.
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts located in Bangalore, India, for the resolution of any disputes arising out of or relating to these Terms or the service.
If you are accessing the service from outside India, you are responsible for compliance with local laws applicable to your use of the service.
Before filing a formal claim, you agree to first contact us to attempt to resolve any dispute informally. Please send a written notice describing the dispute to legal@primeinspect.com.
If we cannot resolve the dispute informally within 60 days, either party may initiate binding arbitration in Bangalore, India, in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a single arbitrator mutually agreed upon by both parties.
You agree to resolve disputes with us on an individual basis and waive your right to participate in any class action or representative proceeding.
These Terms, together with our Privacy Policy and any other legal notices published by us on the service, constitute the entire agreement between you and PrimeInspect concerning the service.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
You may not assign or transfer these Terms or your account without our prior written consent. We may assign or transfer these Terms without restriction.
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.
You agree to comply with all applicable export and import control laws and regulations in your use of the service.
These Terms are provided in English. Any translations are provided for convenience only. In the event of any conflict between the English version and a translated version, the English version shall prevail.
If you have questions or concerns about these Terms of Service, please contact us:
Legal Inquiries: legal@primeinspect.com
General Support: info@primeinspect.com
Website: https://primeinspect.com
Company Name: Tecsack Software Private Limited
Address: Bangalore, India
Acknowledgment: By using PrimeInspect, you acknowledge that you have read these Terms of Service and agree to be bound by them. If you do not agree to these Terms, please do not use our service.